FREQUENTLY ASKED QUESTIONS
This FAQ section relates ONLY to Slumber Squad AZ, LLC. Our other locations are run as independent businesses. If you have questions about another location, please refer to their website or contact them directly.
We aim to provide a hassle-free experience and delight our clients. In preparation for our arrival, on the day of your sleepover, you will need to clear & clean the party room. Then simply leave the rest to us.
Before your guests arrive, we will deliver, assemble and style your chosen Slumber Squad themed teepees, beautifully decorated with bedding, bunting/garland, decorative pillows, fairy lights, bed trays, night lights and rugs. Then we will come back the next day to pack it all up, leaving you with only happy memories to cherish forever.
We will confirm delivery and pick up times with you a few days before your event. We generally allow 90-120 minutes for a party set up, and 45 - 60 minutes for party pack down.
Step One – Simply submit a booking form online with the deposit to secure your date or send us an inquiry with your contact info through our contact us page. If you would rather speak to someone directly, please feel free to call us at 480-440-9154 with any of your questions!
Step Two – Your booking will be confirmed over the phone or by email, followed up with our terms and conditions policy contract.
Once the terms and conditions have been signed and accepted, and your $150 booking deposit has been paid, your date and theme will be secured in our calendar. Your party is not booked until your deposit has been paid and the contract has been signed.
Step Three – Our team will reach out to you and get all the important details regarding your party. Our planning services begin with a brainstorming session to hear about your party vision.
A $150 refundable Security Damage Deposit is required 7 days before the event. The Security Deposit is refundable after the equipment has been collected undamaged and checked. In the event that any items are damaged, replacement cost will be deducted from the Security Deposit. This will be added to your final invoice. Entire Balance + Security damage Deposit must be paid 7 days prior to event.
Cancellations within 14 days of the party date will forfeit the deposit paid. Prior to the 14 days of the party, if you need to reschedule for any reason please don’t hesitate to contact us, and we will do our best to reschedule your party subject to date and equipment availability.
The remaining balance of your party must be paid in full 7 days prior to your event. Failure to pay will result in the cancellation of your party and loss of the booking deposit.
All payments are made online. A deposit is payable at the time of booking to secure your chosen date and theme.
Once you have confirmed that you would like to move forward with booking a party, you will complete our booking form, pay your deposit and agree to the terms and conditions.
You will receive a confirmation email from Slumber Squad once this is done.
The final balance will be sent by invoice and is due at least 1 weeks before the party date.
Final numbers can be confirmed closer to the party date but we ask when booking that your numbers are as accurate as possible.
What forms of payment do you accept? We accept all major credit cards, Venmo and Zelle.
Yes. In order to blow up all of the mattresses we will need an outlet to plug them into while inflating. Once they are inflated, they will not need to be plugged in. All of our lights and décor are battery operated.
We do not provide pillows to sleep on due to hygiene reasons. Slumber Squad pillows are for decorative use only. Yes, please have your guests bring their own pillows and we will provide blankets for your guests to use during their stay.
No. Our teepees are not weatherproof and are intended for indoors; however, if you do want an outdoor party we can set up on turf or concrete only and only certain times of the year with weather permitting.
Our sheets, blankets, and pillowcases are all laundered in hypoallergenic fragrance-free detergent after each party.
Our tents and rugs are steam sanitized and spot cleaned.
All remaining items including trays and decor are sprayed and wiped down with disinfectant before the next use.
If your child has an allergy and you require a special detergent/ cleaning procedure, please let us know and we will do our best to meet your needs.
Slumber Squad kindly asks that the designated area be cleaned and cleared of furniture so we can promptly set up. We will not move furniture to make room for your event. It is typical for couches and tables to be moved in order to have enough space for the teepees.
The overall width of the teepee and mattress is 36 inches wide by 6ft 2 inches long. The best configuration for small spaces is to have 2 rows of teepees facing each other e.g. a space of 12ft x 14ft works well for 6 - 8 teepees.
Please remember to allow space in front of the teepees for guests to access their teepees. Each teepee set up requires a minimum of 3ft x 7ft.
If you are unsure if you have enough room, don’t hesitate to contact us with your room measurements. No space has beaten us yet and we enjoy coming up with creative solutions to ensure that all your guests are cozy and cared for.
Absolutely. You will need to check that the party room is cleared in preparation for our arrival and you will also need to ensure that the venue is aware of our arrival and provides adequate loading/unloading facilities and access to the party room.
You’re best to book it as soon as you have settled on a date. Due to the high demand for parties on Friday and Saturday nights we recommend booking at least 1 month in advance to avoid disappointment.
Once your booking is confirmed and paid for, we ask that you provide us with the name of each guest at least 4 days prior to your event so we have enough time for personalization. Final count of guests should be as accurate as possible upon booking; however, the final number of guests can be confirmed as late as 7 days before the event.
We also ask that you clear the party room to be ready for our arrival on the day of your party.
*Your guests will need to bring their own sleeping pillow and overnight bags.
We embrace any age and cater to all life's celebrations. From experience, typically kids are ready for a sleepover from about 7 or 8 years old.
Our mattresses, at 74 inches, are full length and most adults find them extremely comfortable.
Slumber Squad celebrations are fabulous for any of life's special celebrations - from birthdays, a night of fun with friends, your sports or social team, movie nights, a "girls" or family "glamp-in”, an end of year or graduation party; and bachelorette parties; etc.
For younger children or those not quite ready for a full sleepover, consider an “un-slumber party.” Kids get all the fun of a sleepover (games, food, fun, even pajamas & a movie), but are picked up later in the evening and sleep at their own homes.
We service all of Metro Phoenix Area! If you are within 25 miles of Phoenix, AZ, there is no extra fee. Deliveries outside of the 25-mile radius will incur a travel fee of $50 delivery plus $1 per additional mile.
